How do I obtain a username and password?
You can sign up online by going here.

Is my password case-sensitive?
No

Do I have to use the calendars or can I just type in the dates?
The dates in this program use a 4-digit year instead of 2. Therefore, we suggest that you utilize the calendar function in order to avoid errors in the data entry process.

Why does it require a date range be entered for closed record searches?
In many cases, the number of records for an entity’s history would be cumbersome for the system and for the user. With a date range, you limit the search to save time and system resources.

What is the difference in My Referrals and Company Referrals?
My referrals are those that were made with my Login ID; company referrals are all of the referrals done by people in my office/organization.

What if I need to make reservations for two different offices/branches?
Starlink allows the flexibility of multiple profiles which gives you separate records for each office or branch.

Who sees the comments added to a new reservation or on the “Add Comments” screen?
Comments will be printed on all rental contracts, invoices and will display in the reservation record.

If I “Terminate” the reservation, does that close the record?
No; terminating a reservation through Starlink simply means that the person authorizing payment for the rental will only pay through the “terminate” date. The contract will remain open until the vehicle is returned with the customer being responsible for additional charges. 

In what situation would an email be sent to renter and/or to the person who made the reservation?
Notification of reservation confirmation number, change in body shop status, termination date or extensions.

Do I have to do a search each time I make a reservation for the same location?
No, a default location can be established in your user profile to avoid this step.

How does the system know what rate to use?
Your user profile information tells the system what rate to use based on your company’s profile. It also knows whether or not your company will pay tax on the rental based on the rental type (insured, claimant, etc.).

How do I update my email address?
Simply access your user profile from the button on the Home page and change your e-mail address.

Why am I unable to change a referral to a different location?
This indicates that your company administrator has set the flag to not allow a change of location for your referrals. Please see your company administrator or Advantage sales manager.

How do I get multiple invoices to display?
Multiple invoices will display continuously on one screen. However, when you choose FILE/PRINT to print them, they will print one to a page with page breaks set appropriately. If you need to print just one, highlight the information and in the print options, choose to print the selection only.